All return & replacement cases shall be considered within 4 days after the date of delivery of your order.
Just write to us at [email protected]
Call/WhatsApp us on 931 5187 923 (Mon to Sat, between 09am to 6pm).
Our team shall provide solution within 24 working hours after your report the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If we found that return was made where we as a company were not at fault for the return reason, in such cases you will be liable to pay forward and reverse shipping fees from our office located in New Delhi along with the payment gateway charges or any other fees or cost involved in the whole process.
Exchanges (if applicable)
To return your product, you should mail your product to: OTOVON ELECTRONICS, Plot No. M-4, KH 41/1, Uday Vihar Phase III, Nilothi Extension, Chander Vihar, New Delhi, 110041, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you should consider a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Also your refund amount depends upon successful delivery at our location and item should be unused with all original tags, labels and packing available. We may issue partial refunds or no refunds if item condition is non sell-able or there are signs of intentional damage to the product.